WASHINGTON, D.C. — A growing number of Americans are turning to artificial intelligence for health advice, but most still see it as a supplement to — not a replacement for — traditional medical care, according to new survey data released this week.
The report found that 25% of U.S. adults have used an AI tool or chatbot for health information, with many relying on it to prepare for or follow up after doctor visits.
Among those using AI for health-related purposes, 59% said they research information before seeing a doctor, while 56% use it afterward to better understand diagnoses, medications, or treatment plans. The trend suggests AI is becoming a routine part of how patients navigate the healthcare system.
Still, a notable share of users are turning to AI because of barriers in the healthcare system. Some reported using it due to cost concerns, lack of access to providers, or previous negative experiences with care.
The survey also found that about 14% of recent users — representing an estimated 14 million adults nationwide — said they skipped a doctor’s visit after receiving AI-generated health information.
Despite that, trust in AI-generated medical advice remains limited. Only 4% of users said they strongly trust the accuracy of the information, while opinions overall were split between those who trust it, distrust it, or remain unsure.
Many respondents said AI tools helped them feel more confident when speaking with healthcare providers, while others said it aided in identifying health issues earlier or avoiding unnecessary tests.
The findings highlight a shifting healthcare landscape, where patients are increasingly using digital tools to guide decisions, even as questions remain about reliability and appropriate use.
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