With more gifts landing on porches this month, state officials are warning New Yorkers to take extra steps to protect their deliveries from thieves.
The New York Department of State’s Division of Consumer Protection issued a consumer alert Tuesday, urging residents to stay alert as package thefts spike during the holiday season.
“While you’re getting ready to spread holiday cheer, thieves may be trying to take advantage,” said Secretary of State Walter T. Mosley. “If you’re expecting deliveries, make sure you’re taking added precautions and keeping track of your packages to prevent them from being stolen.”
The warning comes as online shopping hits new highs. According to the National Retail Federation, online sales during Thanksgiving weekend were up 9% compared to last year. But that convenience comes with risk — a recent U.S. Postal Service report found that 58 million packages were stolen nationwide in 2024, adding up to $16 billion in losses.
New York State Police Superintendent Steven G. James said theft can happen in seconds and often leads to frustration and unexpected financial hardship.
To help prevent package theft, state officials are recommending a few key strategies:
- Track your packages in real time and retrieve them as soon as they arrive.
- Schedule deliveries when someone is home, or ask a trusted neighbor to grab the package.
- Use doorbell cameras to monitor your front door.
- Consider options like “ship to store,” package lockers, or secure pickup points.
- Request delivery confirmation signatures, especially for expensive items.
Officials are also reminding consumers to be on the lookout for scams. Phishing texts and emails that impersonate delivery companies are common during the holidays. These scams may ask for personal information or payment under the guise of verifying a delivery. If you’re not expecting a package, don’t click any links or give out your info.
If a package is stolen, report it to the retailer immediately. Some companies may offer refunds or replacements, but prompt action is often required.
More safety tips are posted every Tuesday on the Department of State’s social media pages. Consumers can also file complaints or get help by calling the state’s Consumer Assistance Helpline at 1-800-697-1220 or visiting dos.ny.gov/consumer-protection.
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