As moving season ramps up across New York, the state’s Division of Consumer Protection is warning residents to be on alert for scams that can cost hundreds—or even thousands—of dollars.
The alert includes a list of tips to help consumers avoid falling for deceptive business practices that target people relocating to new homes. Officials say preparation is key.
“Moving can be stressful and expensive, especially if consumers don’t know who to hire,” said Secretary of State Walter T. Mosley. “Lack of research can lead to serious financial loss.”
In 2024, over 100,000 inquiries were made about moving companies, and more than 700 complaints were filed with the Better Business Bureau. The average loss? $754.
To protect yourself, the Division urges consumers to research companies thoroughly, verify credentials, and avoid firms that require large up-front payments. Never sign blank or incomplete documents. Always get written contracts and ask for estimates from at least three companies before making a decision.
For in-state moves, check with the New York State Department of Transportation to confirm a company is licensed. For out-of-state moves, the Federal Motor Carrier Safety Administration has a searchable database and additional consumer resources.
You should also create an inventory of your belongings, be wary of “no-show” scams where movers take a deposit and never arrive, and avoid instant quotes that skip the details of your move.
If a dispute arises, in-state consumers can contact the Division of Consumer Protection or DOT, while interstate complaints can be filed through the FMCSA’s National Consumer Complaint Database.
The Division’s Consumer Assistance Helpline can be reached at 1-800-697-1220 Monday through Friday from 8:30 a.m. to 4:30 p.m., excluding state holidays. Complaints can also be filed online at dos.ny.gov/consumerprotection.
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