A broad new survey of New York’s Consumer Directed Personal Assistance Program (CDPAP) participants shows high satisfaction with services provided by Public Partnerships LLC (PPL), the program’s statewide fiscal intermediary.
PPL announced the results Thursday, highlighting that more than 52,000 consumers and personal assistants responded to its May survey. Participants gave PPL an average overall satisfaction score of 4.04 out of 5, and rated the company’s timekeeping platforms at 4.27 out of 5.
“We conducted this survey to establish a data-driven understanding of the experiences consumers and PAs are having with PPL as the CDPAP statewide fiscal intermediary,” a PPL spokesperson said. “The results indicate a successful transition process for the majority of consumers and PAs and will help us prioritize enhancements to tools and processes.”
The survey included responses from 16,320 consumers or designated representatives and 35,972 personal assistants (PAs). PPL reported that 80% of PA respondents use its Time4Care® EVV app, with high satisfaction across all timekeeping methods, including telephony and PPL@Home.
Among consumers and designated representatives, satisfaction with timesheet approval methods averaged 4.25 out of 5.
With over 218,000 PAs already paid and new users registering daily, PPL says it is committed to continuous improvement and individualized outreach to address outstanding questions.
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