RG&E and NYSEG are still negotiating with the New York State Public Service Commission for approval of a rate hike to address its billing and customer service issues.
The utility has requested a 19% increase for electric delivery and 20% for natural gas delivery, and is working towards a settlement agreeable to all parties.
RG&E President and CEO Trish Nilsen defended the rate hike, stating that the additional resources would help the company invest in the community, accomplish state clean energy goals, and create a resilient grid.
An array of advocates have rallied against the rate hikes, citing a number of issues with service and the burden low income customers already face.
The PSC is expected to make a final decision on the rate case in the coming months.
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