RG&E and NYSEG say they are hiring more people to address billing issues that have plagued customers across the Finger Lakes region.
Patricia Nilsen, the CEO of the two entities, is facing intense scrutiny. She argues that the energy providers have dealt with similar economic conditions to other businesses.
That’s to say being short-staffed is a major cause for the billing issues. However, that doesn’t address the technical issues local residents are seeing on their bills.
The company says it plans on hiring dozens more. At least 40 of those new hires will be for billing-specific issues. Across the spectrum of NYSEG and RG&E- they plan on hiring at least 120 more employees.
While some are hopeful that will address the issues. It’s not stopping the state, who plans on holding a series of public hearings on billing-related issues, and how well RG&E and NYSEG have done for customers over the last two years.
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