Cayuga County's 911 service had been restored and was working normally as of Friday evening, officials told FingerLakes1, after a telephone outage affected the county's emergency and administrative lines. Officials did not provide details about what caused the outage.
Sheriff Brian Schenck said in a notice sent at about 8:14 a.m. Friday that all of the 911 center's emergency and administrative telephone lines were down. Residents were still instructed to dial 911 for emergencies because calls were being answered by a dispatcher in Seneca County.
The Seneca County dispatcher could forward calls to a cellphone at Cayuga County's 911 center or relay information so Cayuga dispatchers could send responders, Schenck said. The sheriff also provided direct-dial numbers for nonemergency calls during the outage.
Verizon had been aware of the loss of service since Thursday evening and was assigning a technician to fix it when Schenck issued his Friday morning notice, he said. No specific cause or restoration time has been provided to FingerLakes1.
FingerLakes1.com is the region’s leading all-digital news publication. The company was founded in 1998 and has been keeping residents informed for more than two decades. Have a lead? Send it to news@fingerlakes1.com.
