With the holiday rush wrapping up, New York’s consumer protection office is urging shoppers to double-check return and refund policies before heading back to the store.
The New York Department of State’s Division of Consumer Protection issued a consumer alert Dec. 24, reminding people that each retailer sets its own return rules—and that not all stores offer refunds.
Under state law, stores don’t have to accept returns, but they must clearly post their return policy in the store or online. If no policy is posted, the store must accept returns of unused, undamaged goods within 30 days, as long as the buyer has proof of purchase.
Online stores must also show or link to return policies before checkout. And retailers must explain how refunds will be issued—whether it’s cash, credit, or store credit—and whether restocking or shipping fees apply.
Officials also advised keeping all receipts, including gift receipts and order confirmation emails, especially when shopping online.
Consumers who have trouble getting a refund can contact the Division of Consumer Protection or file a complaint at dos.ny.gov/consumerprotection.
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