Finger Lakes Community College has rolled out a pair of mobile apps that give students the answers, and the services they need to remain in school and thrive academically.
TimelyCare app gives access to health care, mental health counseling
Sarah Wiffen is an Associate Vice President for Student Affairs at FLCC. She says the TimelyCare app gives students access to telehealth services, including mental health counseling.
EdSights chatbot uses artificial intelligence to identify struggling students
The second app is called EdSights chatbot. It’s a real-time chat service that identifies students who might be struggling and provides answers to their questions and information on academic support and other available services.
Whiffen says the college closely monitors the use of the apps but does not know what students requested what type of help. She says in the 2021-22 academic year, 280 students used the TimelyCare app and 35% of students responded to messages sent by the chatbot.
FLCC has begun working on integrating the data from the chatbot, TimelyCare, and faculty-initiated data on students struggling in courses. The goal is to create a more robust way of identifying students in need and provide a means to study these data over time to guide future decisions about student support.
Listen to my full Inside the FLX conversation with Sarah Wiffen below.