The Canandaigua Emergency Squad is the busiest 911 response center in Ontario County. It’s been that way for more than 80 years.
Chief Matt Sproul says his team responds to more than 6,000 calls for service per year. Their coverage area includes the towns of Canandaigua, Hopewell, Gorham, Bristol and East Bloomfield, and the village of Bloomfield.
As an independent not-for-profit community service agency, Canandaigua Emergency Squad’s operating and capital funds come from billing for service, grants, and donations. Those make it possible for CES to upgrade and improve services. But when donations don’t flow the alarm bells start to go off.
“I don’t think any ambulance [company] has all the answers,” he said. “All we want to do is help people who are in need. But we need help ourselves. Help us help others.”
Sproul discusses the challenges and successes throughout the pandemic on The Debrief, and what it will take for emergency response teams like his to keep moving forward.