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Home » Cayuga County » Spectrum customers fight for refund after outage, but company gives varying credits

Spectrum customers fight for refund after outage, but company gives varying credits

Spectrum said in a statement after last weekend’s service outage that it would give customers a credit.

The caveat was that those customers would have to call to get it. And that would mean sitting on hold, as countless others called for that — and other reasons.

But, how much of a credit were customers going to get?

Dana Preville told News10NBC that she was offered $16.24 as a credit on her next bill. “I felt it was fair enough,” she said.

Not everyone felt that way.

Refunds were reported online as being between $1 and $2 in some cases.

A spokesperson for Spectrum told News10NBC the following:

“The vast majority of customers lost TV service, however there is some variation on impact, which is why we will work with customers on a case-by-case basis. Our customer service team is best equipped to communicate directly with customers, detailing any credit, timing and application. There are many variables (for example, service impact, location, length of time, etc.), that is why our customer service representatives are best equipped to work directly with customers, providing explanation and any appropriate credit, as necessary.”

Spectrum customer service is who customers will need to call for a refund. They can be reached at (855) 707-7328.



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