Older New Yorkers now have access to thousands more free rides thanks to an expanded state partnership with GoGoGrandparent.
Governor Kathy Hochul announced the move Friday, calling it a major step toward helping seniors live more independently. The expansion will add 24,000 rides through the GoGoGrandparent service — a phone-based program that connects older adults to on-demand transportation without needing a smartphone or app.
“Our unique and innovative transportation models will build on our commitment to ensuring that every New Yorker — regardless of age or mobility — can live with independence, dignity, and connection,” Hochul said.
The service is funded through the state budget and administered by the New York State Office for the Aging (NYSOFA) along with local county offices. Rides are free to seniors age 60 and older who register with their local office for the aging.
GoGoGrandparent works with local drivers to offer trips to places like grocery stores, dialysis centers, medical appointments, family visits, and more. Most trips are short — just under 3 miles — and tailored to each community’s needs. So far, 32 counties are taking part, with more expected to join.
Greg Olsen, acting director of NYSOFA, said the expansion helps reduce social isolation and supports seniors in aging at home. “This unique partnership with GoGoGrandparent has supported counties in their efforts to bridge local needs for transportation,” he said.
The program started in 2022 in just three counties and has already provided 24,000 rides. With the new expansion, that number is set to climb significantly.
Older adults are one of the fastest-growing populations in the U.S. By 2030, all Baby Boomers will be 65 or older. At the same time, family caregivers are becoming harder to rely on as families have fewer children who often live far away.
This program fills a critical gap, offering safe, reliable rides to people who might otherwise be stuck at home. GoGo screens drivers to ensure they’re equipped to help riders with mobility needs like walkers or wheelchairs.
Along with the governor and NYSOFA, the program has the backing of lawmakers, local aging offices, and advocacy groups like AARP and the Association on Aging in New York.
Beth Finkel, AARP New York’s state director, said the expanded rides “deliver more than a ride — it brings access, independence, and connection.”
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