In an effort to address the issue of delayed and inaccurate utility billing Governor Kathy Hochul has signed a new bill that restricts utilities from back-billing customers if the bill is issued more than three months late.
This legislation is particularly significant for RG&E and NYSEG customers who have been hit with substantial bills due to delayed actual meter readings, replacing previous estimates.
The new law also mandates that utilities provide a 13-month history of usage data at a customer’s address on every bill. This requirement is especially beneficial for renters, enabling them to compare their current usage and charges with those of previous tenants.
While the implementation of the law is expected to take at least six months, advocates say it’s a significant step towards ensuring justice, transparency, and timely billing for consumers.
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