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Spectrum shutting down CNY call center: 270 employees will be impacted

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  • Staff Report 

Spectrum, a major telecommunications company, has announced plans to close its East Syracuse call center in late October, affecting over 270 employees.

Finger Lakes Partners (Billboard)

The call center, which handles customer queries about Spectrum’s Internet, Mobile, TV, and Voice services, will transition its operations to other Spectrum centers.

Despite the closure, Spectrum says other business operations housed at the Fair Lakes Road facility will continue as normal.

Finger Lakes Partners (Billboard)

In an attempt to retain talent, Spectrum plans to offer transfer options to its employees.

Spectrum officials say up to 50 employees will be transferred to Spectrum’s small and medium-sized business sales call center in Syracuse.

Additionally, employees are given the choice to relocate to other Spectrum Community Solutions centers, including one in Buffalo. The company also assured that employees who fail to secure new positions by the closure will receive comprehensive severance benefits.