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IRS tax season 2023: Contacting a real person on the phone

As tax season approaches, the IRS is preparing to send millions of refunds. Sometimes this process can be frustrating and people want to speak with an IRS agent on the phone.

IRS refund form

The past few years have proved it’s impossible to speak to someone on the phone, but there is a way.


Contacting someone to talk to at the IRS

Most things can be done without needing to speak to an agent both online and through the mail. Sometimes though, people are just in need of further assistance.

The IRS does in fact have agents that are there to help as customer representatives.

Here are a list of phone numbers to contact the agency

  • IRS for individuals: 1-800-829-1040
  • IRS for businesses: 1-800-829-4933
  • Refund status: 1-800-829-1954
  • Identity theft: 1-800-908-4490
  • ID verification: 1-800-830-5084
  • Transcripts: 1-800-908-9946
  • Offset Department: 1-800-304-3107
  • Collections Department: 1-800-829-7650

The main line is the one for individuals, but if you have a specific issue one of these numbers may help you.

While you may be calling the correct way to speak to a representative, the IRS has been struggling for the last few years to handle the phone calls.

The main line is open from 7 a.m. to 7 p.m. on weekdays and the average wait time is up to 13 minutes during tax season. That’s from January through April. Outside of tax season the average wait is about 19 minutes.

According to Marca, Mondays and Tuesdays are usually the busiest and getting a hold of someone during the tax deadline timeframe can be very hard.


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