The major storm that happened over the holiday weekend resulted in numerous flight cancellations.
While the storm may be over, cancellations are still happening and travelers are feeling trapped. According to KSL.com, Southwest Airlines canceled more flights on Wednesday and the public is pressuring the government to get involved. Customers want to be reimbursed for expenses they had to cover when the airline changed their travel plans.
Travelers worked to rent cars or find new flights, but found themselves still stranded. In addition, the CEO for Southwest Airlines explained that flights may not return to normal until sometime next week.
On the East Coast around 90% of canceled flights for Wednesday were all Southwest Airline flights. In all 2,500 flights were canceled Wednesday with another 2,300 being canceled on Thursday. Other airlines that struggled from the winter storm were able to return to their normal schedules over the weekend.
Now, the government is investigating what’s happening because Southwest is one of the most widely used airlines in the U.S.
Not only are flights being canceled, but customers can’t get through when they call Southwest.
Southwest told customers that suffered a canceled flight to submit receipts for meals, hotels, and alternate transportation between the dates of December 24 and January 2.
The biggest issue seems to be the crew-scheduling system, the same one they used in the 1990s. It hasn’t been upgraded and the CEO has acknowledged that.
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