Social Security offices are not expected to open again until April, despite other government agencies now up and running for in-person service.
Social security offices across New York have been closed since the start of the COVID-19 pandemic in March 2020. In Central New York, residents are struggling to receive adequate Social Security assistance.
Jeanna Marshall of Nedrow says she spent a total of 48 hours on the phone trying to get answers over thousands of dollars worth of Social Security checks she never received, according to CNY Central. When CNY Central reached out to Social Security, Chase Bank, and Congressman John Katko on her behalf, payments reportedly resumed soon after.
Marshall, like many other social security recipients, plans to visit the local office as soon as she can upon re-opening.