Capital One announced that it has resolved a system issue that caused delays in the processing of electronic payments, transfers, and deposits, leaving customers frustrated over the past few days.
The disruption, which began Wednesday, was traced to a technical issue at a third-party service provider. According to the company, the issue delayed timely processing of transactions and affected customers’ ability to access banking services online. However, Capital One assured customers that the issue was not related to fraud or security breaches.
The outage impacted thousands of customers, with reports peaking at nearly 3,400 outages on Friday morning, according to Downdetector. Most of the complaints stemmed from the eastern half of the U.S., though reports were also received from as far west as Arizona and California.
The majority of problems, 90%, involved delays in deposits, while 7% of reports focused on account balances and 3% on online login issues.
In a statement, Capital One apologized for the inconvenience caused by the disruption. “We sincerely apologize for the disruption and any impact on your ability to access certain Capital One services,” the company said, encouraging customers to check their accounts online or through its mobile app.
Capital One assured customers that all delayed deposits and transactions would be processed promptly.
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