A hotline for New York’s Medicaid Consumer Directed Personal Assistance Program (CDPAP) received over 1,000 calls on its first day as the state prepares to transition management to Public Partnerships LLC (PPL) by April 1.
While PPL aims to enroll 3,800 people daily, concerns remain over pay rates, overtime policies, and transparency. Advocacy groups and users, like Michelle Fridley, express frustration over unanswered questions and fear potential disruptions to care.
Senator Gustavo Rivera is pushing legislation to delay the transition, arguing the current plan is poorly implemented. All participants and caregivers must register with PPL before the April deadline to avoid service interruptions.
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