Peyton Thompson, a radiology tech from Florida, received an unexpected surprise from Delta Air Lines after filing a claim for a damaged bag following a flight.
Thompson received a personal apology from a Delta representative, who informed her that her damaged baggage would be replaced. She was sent a link to select new baggage items and received a confirmation email for her order.
However, two weeks later, Thompson was surprised to receive nine confirmation emails for her new baggage items. Thompson was initially worried about the overwhelming number of packages, but later found out that it was a mistake by the airline.
Delta Air Lines resolved the issue and provided postal slips for Thompson to return the excess baggage. Despite the incident, Thompson praised Delta Air Lines’ customer service and expressed her loyalty to the airline.
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