Workplace leaders often disagree about which department is responsible for the technology, space and people decisions that shape an office, according to a survey commissioned by Logitech. Only 34% of respondents said one workplace-experience function owns a shared roadmap across those areas, even as most reported that shortcomings have disrupted work.
The Harris Poll surveyed 1,700 workplace-experience decision-makers at companies with at least 500 employees in 11 countries, including the United States, from May 13 to June 4, 2026. The online survey was conducted for Logitech, which sells workplace technology. The findings reflect the views of those respondents, not a representative sample of all workers or companies.
Shared work, unclear ownership
Asked who owns workplace experience, 81% of human-resources respondents named HR, 76% of IT respondents named IT, 74% of workplace-experience respondents named their own function and 72% of real-estate and facilities respondents named theirs. Those answers show how several departments can see themselves as responsible for the same work without a single agreed plan.
Across the survey, 94% said workplace experience had failed at some point to support work or the business. Lost productivity was cited by 51%, project delays by 45%, and higher costs or damage to employee experience by 42%. These are leaders' reported experiences, not independently measured losses.
Meeting technology was one source of friction. Thirty percent of leaders said a technical problem costs their organization at least 16 minutes each time it occurs; the median reported loss across respondents was 12.2 minutes. The survey did not establish a total cost of those delays across workplaces.
Only 24% said their organizations bring IT and audiovisual teams into office projects before space planning begins. Another 39% said those teams join after concepts are set, while 17% said they are brought in when plans are nearly final. Logitech and Harris Poll argued that late involvement can make room technology harder or more expensive to fit into a completed design.
The report cited two company examples of changing space plans after reviewing usage data. It said a grocery retailer avoided $1.5 million in expansion cost per floor by using existing space differently, and a biotech company avoided $13 million a year in expansion costs after addressing desks held by personal belongings rather than actual use. The source did not name those companies or provide independent verification of the savings.
Office use and measurement
Leaders expected routine meetings to account for 11 percentage points less on-site time over the next three years, while use of specialized spaces such as labs and hands-on training would rise 10 points. Those are expectations, not observed changes. Eighty-nine percent agreed that offices offer experiences employees cannot get elsewhere.
Respondents put collaboration zones first among areas for redesign, at 85%, followed by focus zones at 66% and social zones at 60%. Environmental conditions such as air quality and temperature ranked high in daily productivity responses at 85%, followed by meeting-room technology at 84%, room design at 81% and personal devices at 80%. The survey's respondents were workplace decision-makers, so those figures should not be read as a separate employee survey.
The report divided organizations into four workplace-experience maturity groups: Fragmented, 18%; Aligned, 45%; Optimized, 27%; and Advanced, 9%. It said 12% of the Fragmented group had return-on-investment data to justify workplace spending, compared with 99% of the Advanced group. The figures describe an association within the survey, not proof that a particular management structure causes better outcomes.
The report also cited named examples of technology and space management. It said Swiss Federal Railways modernized 600 meeting rooms through a usage-based arrangement with Logitech and Auviso, finishing two years ahead of schedule; Mars reduced average repair time by 70% after standardizing hardware and monitoring across 3,700 collaboration spaces; and an unnamed bank saved $2 million annually and cut energy costs 30% by using occupancy data. Those company outcomes were presented by the commissioned report.
Data and AI investment
Employee surveys were the most common information source used to assess workplace experience, reported by 62% of organizations. Forty-nine percent also used network or device data, and 31% used environmental sensors. Although 97% of leaders expressed confidence in their workplace decisions, only 58% said they had the return-on-investment data to support them.
AI enablement was the most frequently named investment priority for the next two years, at 55%, ahead of employee-experience platforms at 43% and security tools at 41%. Respondents also reported using AI for alerts, 62%; predictive maintenance, 57%; and space optimization, 54%. The report cautioned that AI decisions depend on the quality of the underlying workplace data.
Only 32% said their organizations continually updated layouts or technology standards using live usage data. Fifty-four percent followed a fixed quarterly or annual review schedule, and 13% acted only after something broke.
The survey lasted 17 minutes and included respondents in workplace experience, real estate and facilities, IT and HR across Canada, France, Germany, India, Japan, the Philippines, Saudi Arabia, Singapore, the United Arab Emirates, the United Kingdom and the United States. Harris Poll said the data were unweighted and representative only of survey participants; it reported a credible interval of plus or minus 2.4 percentage points at the 95% confidence level.
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