A surprise slide knocked Wegmans Food Markets out of the supermarket top 10 in a major customer survey, according to the Rochester Democrat and Chronicle. The chain placed 11th in the latest American Customer Satisfaction Index rankings after years near the top.
Wegmans scored 78, down 6% from last year, with shoppers citing weaker in-store experiences like layout, staff courtesy, and checkout speed. The survey analyzed more than 31,000 customer responses nationwide.
Trader Joe’s claimed the top spot with a score of 86, followed by Publix and H-E-B. Wegmans had frequently ranked in the top tier in past years, including a No. 1 finish in 2016.
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