Some Geneva residents may have opened a city letter this week and found an address that isn’t theirs.
The City of Geneva says recent mailings titled “Important Information About Your Water Service Line” may list the wrong property address due to a printing error.
The notice came from Director of Public Works Joseph Venuti and went out to city water customers as part of a required lead service line notification program.
If you received the letter, city officials say not to panic.
What to do if your address is wrong
City officials say the problem came from a printing error that mixed up addresses on some letters.
If the section that reads “Regarding water service at the following address” does not match property you own, the city says to follow the instructions for the property you do own.
A corrected letter will be mailed soon and will be clearly labeled “Corrected.”
The city apologized for the confusion and inconvenience.
Why the letters were sent
The mailings are part of Geneva’s effort to comply with the U.S. Environmental Protection Agency’s Lead and Copper Rule Revision.
The city has created an initial inventory of water service line materials across the community.
A water service line is the pipe that connects a home or business to the public drinking water system.
Some addresses still have unknown service line materials.
Those lines may include lead, which requires the city to continue notifying affected property owners.
How residents can help
The city is asking residents to help confirm what type of service line their property has.
Property owners can email [email protected] to schedule an appointment for city staff to verify the material.
The visit requires access to the water meter and typically takes about 15 minutes.
Residents can also scan the QR code included in the letter to follow step-by-step instructions to check their own service line and submit the results to the city.
Anyone with questions can visit the Engineering Office on the third floor of City Hall at 47 Castle Street or call 315-789-3101.
City officials thanked residents for helping with the community-wide effort to identify water service line materials and ensure safe drinking water.
FingerLakes1.com is the region’s leading all-digital news publication. The company was founded in 1998 and has been keeping residents informed for more than two decades. Have a lead? Send it to [email protected].