Fans left empty-handed after Billy Joel’s canceled Syracuse show say they’ve waited weeks for refunds, according to WSYR. Ticket buyers like Daniel McCartney report confusion and finger-pointing between Ticketmaster and the JMA Wireless Dome, with no resolution in sight.
Ticketmaster initially promised reimbursements within 14 to 21 days, but customers say that deadline passed with no money returned. Both the ticketing service and venue blame each other for the delay.
Frustrated fans say it’s a pattern seen at other major venues nationwide, with little transparency or accountability for postponed event refunds.
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