New York State Electric & Gas and Rochester Gas and Electric are ramping up their public outreach with a slate of events aimed at educating and connecting with the communities they serve. So far this year, the two utility companies have held 13 events across 10 counties, reaching more than 800 people.
The outreach, which includes everything from utility clinics to smart meter open houses, is part of a wider effort to increase transparency and help customers better understand their energy use, billing, and available assistance programs. According to NYSEG and RG&E, these sessions have addressed a broad set of topics including winter billing concerns, energy efficiency, smart meters, day/night meters, and support programs like HEAP for low-income households.
“It’s imperative for our team to connect with people where they live,” said Dave Gridley, director of Municipal, Community, and Business Relations for both companies. “Our goal is to be transparent partners in the communities that rely on our service.”
NYSEG and RG&E serve over 1.8 million customers, covering roughly 40 percent of Upstate New York. The companies plan to continue their community engagement through July, with upcoming events scheduled in Johnson City, Cortland, and Au Sable Forks later this month.
The April lineup includes a Customer Service Pop-Up in Johnson City on April 22, a Utility Assistance Clinic in Cortland on April 24, and a Smart Meter Open House in Au Sable Forks on April 29.
Customers who are unable to attend these events can visit any of the companies’ customer service offices, located in cities such as Auburn, Binghamton, Rochester, and Plattsburgh, during regular business hours to receive information and assistance.
More outreach events are expected to be announced in the coming months.
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