New Yorkers are among the most likely in the nation to experience problems with parcel deliveries, according to a new study by third-party logistics provider GoBolt.
The state ranked second in the U.S., with 13,222 average monthly searches per 100,000 residents related to lost packages and mail tracking — a figure 15% higher than the national average of 11,476.
Georgia topped the list, averaging 13,778 monthly searches per 100,000 residents, making it the most problematic state for successful parcel deliveries. Florida followed New York in third place, with 13,167 searches per 100,000 people.
GoBolt analyzed search data from Google Keyword Planner, focusing on over 160 terms related to mail tracking and lost parcels, such as “lost post USPS” and “Amazon mail recovery.” The study found that densely populated states like Georgia, New York, and Florida reported higher rates of unsuccessful deliveries, correlating with increased delivery activity in these areas.
New York led the nation in searches related to DHL issues, with 491 searches per 100,000 residents. The state’s high overall rate reflects its reliance on delivery services in one of the busiest metropolitan regions in the country.
At the other end of the spectrum, Oklahoma emerged as the state least likely to experience delivery issues, with just 9,220 searches per 100,000 people — 20% below the national average. Mississippi and Michigan also ranked among the states with the fewest parcel delivery problems, with search rates of 9,845 and 10,139 per 100,000 people, respectively.
Mark Ang, CEO and co-founder of GoBolt, attributed the disparity to population density and geographic factors. “States with significant rural areas, such as Mississippi and South Dakota, are less likely to experience unsuccessful parcel deliveries,” Ang explained. “There’s a reduced likelihood of parcels getting lost or mixed up when deliveries are made to less crowded areas.”
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