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Social Security: How can I get help from the Social Security Administration?

The pandemic caused a lot of communication issues for Americans in Social Security programs, especially if they needed help.

social security administration office building

With the lifting of restrictions across the country, local Social Security offices are starting to open up more.

This means in person appointments and services for people without appointments are starting up again.

While this is great news, the SSA is still strongly suggesting that people go online, call the toll free phone number, and make appointments ahead of time.

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How can I get help from the Social Security Administration?

According to the SSA website, going online to ssa.gov is the best way to get help.

If you cannot go online, the next best option is to call the toll free number, 1-800-772-1213, or your local office.


Are you one of millions of Americans underpaid by up to $4,113?

Best times to call are earlier between 8 a.m. and 10 a.m., or later between 4 p.m. and 7 p.m.

Less busy days are Wednesday through Friday and later in the month.

You may schedule an in person appointment if you need additional help by phone or in person.


What do I need to know before visiting a Social Security office?

You need to complete a checklist to ensure it’s safe for you to go inside an office.

Masks are still required and one will be provided if you don’t have one.


If space is limited you may need to wait outside.

It’s asked that you arrive alone unless you need help, then one person may accompany you. It’s okay to bring children as well.

Be aware that without an appointment, you could face long lines and wait times.

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