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WellNow increases COVID-19 testing turnaround time after health officials criticize reporting speed

After public health officials in Cayuga County criticized WellNow Urgent Care for its turnaround time of COVID-19 tests- the company says it’s providing same-day or next-day service.

The company announced that patients will be provided with their COVID-19 results within 24 hours at all locations in New York. This is a significantly faster turnaround time than the industry average, which typically requires 2-4 days for test results to be processed by an outside laboratory, according to the company.

No appointments will be required.


“PCR testing is the gold standard of COVID-19 testing due to its sensitivity and accuracy,” said John Radford, M.D., President at WellNow Urgent Care. “As pandemic restrictions begin to ease and more people are traveling, returning to in-person work and school, and resuming events like weddings and live music, having access to PCR results within twenty-four hours is a gamechanger for patients eager to return to normal activities.”

COVID-19 PCR tests collected at all WellNow’s centers in New York will now be processed at WellNow’s in-house lab, reducing the timeline between when a patient is tested and when the results become available. Patients in need of COVID-19 testing can walk into their nearest center, no appointment necessary, or schedule a visit online. COVID-19 antibody testing is also available at all WellNow locations. Additional information about COVID-19, including testing cost and insurance coverage, can be found at WellNow.com/covid-19/.



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