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Technical issue in state system prevents child support payments from going through

There was an apparent technical issue in the state’s child support payment system, which resulted in hundreds of dollars in payments being delayed to those in the region.

News10NBC reports that the system involves the state’s child support enforcement unit, in which they garnish wages from one parent and deposit the funds into another parent’s account.

The system stopped working in the beginning of the week- and the only notice that was provided was an error message noting that there was a technical issue with the system.


The concern among parents is the timeline for correction. As result, it has impacted parents in the region. “At least one,” Tess Rudolfs told News10NBC, speaking to how many deposits had failed to process. “There will be another one if they don’t have it fixed by next week.”

Anthony Farmer, a spokesman for OTDA issued the following statement after the original story ran:

“A technical issue with the Child Support payment system interrupted payments from being issued this week to households served by the program. OTDA is working with the state Office of Information Technology Services to identify affected households and correct the situation. OTDA expects to begin issuing payments again on Monday, April 5, and will work with families to mitigate the impact of this delay in payments to the best of our ability.”



Categories: New York StateNews

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