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Wegmans says it cannot force customers to wear a mask, as complaints about the grocer stack up

Is Wegmans doing enough to enforce masking requirements?

It’s been debated on social media, and recently that question was posed to the company.

Even though New York is mandating face coverings in public spaces, Wegmans says it cannot discriminate against those who could potentially have a medical condition.

That’s an exemption, according to New York State’s mask-mandate. However, some shoppers have said that they see too many people not wearing masks.


Deana Percassi, Director of Public Relations for Wegmans, said they are focused on complying with local and state mandates for face coverings and prioritizing health and safety of all.

“It is important to note that the mandates do not require a mask or face covering if it would inhibit or otherwise impair an individual’s health,” Percassi said. “In addition, we cannot question what that health or medical condition is or may be. Short of refusing entrance to our stores, we are doing everything we can to educate our customers and stress the importance of voluntary compliance to keep themselves and everyone around them safe.”

She went on to note that the company has been offering free masks to customers they see without one, but if a customer declines – they will not push any further, nor will they deny them entry to the store.

Many of the issues appear to be exclusive to certain locations. Some customers have reported strong compliance with masking guidance from New York State at certain locations.

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