The Social Security Administration (SSA) has rolled out new anti-fraud technology to better protect beneficiaries who file claims over the phone. Starting April 14, 2025, the SSA will allow individuals to complete all types of claims via telephone, supported by enhanced security tools that help detect suspicious activity and prevent fraud.
This move marks a major modernization in how the SSA processes benefits, aiming to balance flexibility with fraud prevention for millions of Americans.
“We are modernizing how we serve the public—enhancing both security and accessibility,” said Acting Commissioner Leland Dudek.
How the New Fraud Detection Works
SSA’s updated system uses technology that analyzes behavioral patterns and anomalies during telephone claims processing. If suspicious activity is flagged, claimants will be required to complete in-person identity verification before their claim can move forward.
This layered approach gives SSA more oversight and protects against identity theft, while still ensuring access for seniors and people with disabilities who can’t visit an office or use online portals.
Why This Matters: Social Security Fraud on the Rise
Social Security fraud is a growing concern, with identity theft and fraudulent claims costing taxpayers millions of dollars annually. The SSA processes over $126 billion in monthly benefits for 73+ million Americans — making it a frequent target for scams.
By bolstering its telephone infrastructure with real-time fraud analysis, the SSA hopes to catch threats before benefits are paid out, reducing errors, abuse, and improper access.
Modernization Through Investment
SSA’s shift to more secure telephone claims follows a $16.5 million national investment to overhaul its phone systems. The agency is also ramping up staffing capacity to meet increased demand following the launch of these new tools.
“These updates improve our ability to detect and prevent fraud while providing more flexible options,” said Dudek.
The policy supports broader administrative efforts to protect Social Security’s integrity and increase take-home pay for seniors — including the goal of ending taxation on Social Security benefits.
What Beneficiaries Should Know
Here’s what you need to know if you plan to file a Social Security claim by phone:
- All claim types can now be completed over the phone
- Your account will be monitored for anomalies during the process
- If flagged, you’ll need to visit a local office for in-person identity proofing
- SSA will continue identity checks for all in-person claims
- The system is designed to detect fraud without disrupting access for most users
SSA urges all beneficiaries to remain vigilant against phishing calls or scammers posing as SSA employees. Official calls will never ask for payment or demand sensitive information like your full SSN.
Related Reading:
Other Helpful Links:
FAQ
What’s new about SSA’s anti-fraud tools?
Starting April 14, 2025, the SSA uses behavior analysis to detect irregularities in telephone claims. If flagged, in-person verification is required.
Can I still file claims by phone?
Yes — all claim types can now be completed by phone. This update is part of SSA’s effort to expand access while improving fraud prevention.
What happens if I get flagged?
You’ll be asked to complete your claim in person to verify your identity before it continues processing.
Is this part of a bigger modernization effort?
Yes. SSA spent $16.5 million upgrading its phone systems and is working to increase access, reduce fraud, and streamline service nationwide.
This content is brought to you by the FingerLakes1.com Team. Support our mission by visiting www.patreon.com/fl1 or learn how you send us your local content here.