Customers of NYSEG and RG&E can now take advantage of a simplified, automated process when starting or stopping electric and natural gas services, the companies announced on November 10.
The newly enhanced online transfer-of-service process eliminates the need to call customer service, offering secure ID verification, eBill sign-up, and online account creation. The tool is mobile-friendly and designed for ease of use.
“The online transfer-of-service process is streamlined and automated,” said Christine Alexander, vice president of Customer Service for NYSEG and RG&E. “It is the newest feature in an array of self-service capabilities that makes working with our companies easier for customers.”
Previously, customers relied on call centers or an outdated online form with limited functionality. Now, the revamped system enables quicker and more secure service requests, reducing wait times and manual processing. Links to the new service tool are available on the NYSEG and RG&E websites.
In addition to the service improvements, the companies now accept Google Pay and Apple Pay for bill payments. These new options provide added convenience and are protected by Google and Apple’s encryption and security standards.
The initiatives are part of a broader customer service overhaul at NYSEG and RG&E. The companies have been investing in infrastructure, including the installation of more than 900,000 smart meters, which aim to reduce estimated billing issues. They have also increased staffing in call centers and meter-reading departments and introduced online tools to track the status of new service installations.
FingerLakes1.com is the region’s leading all-digital news publication. The company was founded in 1998 and has been keeping residents informed for more than two decades. Have a lead? Send it to [email protected].