Skip to content
Home » Ontario County » Ontario County Sheriff’s Office launches “Handle with Care” registry: How does it work?

Ontario County Sheriff’s Office launches “Handle with Care” registry: How does it work?

  • / Updated:
  • Staff Report 

The Ontario County Sheriff’s Office announced the launch of the “Handle with Care” Registry to better assist first responders in addressing the unique needs of individuals with conditions such as Autism, Down Syndrome, Alzheimer’s, Dementia, and Substance Abuse. The registry aims to provide responders with crucial information about residents’ specific needs during emergencies.


The initiative was inspired by Cassie Sneider, a Geneva resident who adopted a family member with a developmental disability. Recognizing the potential for an emergency response to upset her family member’s emotional stability, Cassie collaborated with local representatives and the Sheriff’s Office to create the registry. Sheriff’s Office officials expressed confidence that this new tool will enhance their ability to assist residents in need.

Residents can access and submit the registry form through the free “OntarioSheriffNY” mobile app available on Apple and Google Play Stores. For those without app access, forms can be requested by calling the non-emergency number at (585) 394-4560 or (800) 394-4560. The “Handle with Care” Registry is now live.