Individuals who have applied for disability benefits for themselves or loved ones in New York may have noticed that the paperwork gets sent out of state. A News10NBC viewer who recently received disability benefits raised this concern, questioning why the paperwork has to be sent to Kentucky instead of being processed in New York State.
They reached out to the Office of Temporary and Disability Assistance (OTDA) in New York, which explained that the Social Security Administration and other federal agencies contract with a company to handle incoming mail records. The mail facility that services NY OTDA/DDD is located in Lexington, Kentucky, where the incoming mail is converted from paper to digital format and then securely transferred to New York State for processing.
According to the spokesperson for the OTDA, the reason for this process is to ensure that the paperwork is securely processed in digital format. This allows for easier and faster processing of disability claims. The spokesperson also stated that while the paperwork is initially sent to Kentucky, it is processed and reviewed by New York State personnel.
The OTDA website offers various forms for different types of assistance, including disability benefits. Individuals who have applied for disability benefits in New York can rest assured that their paperwork is being processed securely and reviewed by New York State personnel, despite being initially sent out of state.
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