As workforce shortage continues, restaurant worker admit to worse customers and worse tips

More than half of restaurant workers and owners have admitted to the treatment they receive by customers as much worse since the pandemic began.

62% of workers say customers are more demanding, and 72% of operators say their behavior has been increasingly worse, according to a survey by Lightspeed.

60% of workers are also saying customers order more food and tip less compared to before the pandemic.




Related: Local servers reflect on the last 18 months as the coronavirus pandemic enters a new phase

The survey looked at the answers of 2,000 different workers from the last year and a half.

Another survey of 4,700 workers from the industry say the turnover rate is not getting better. Of those workers, 15% left in the last year and 33% plan to leave by the end of the year.

Many restaurants are forced to close early or downsize due to the lack of workers demanding better pay and benefits.


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