More than half of restaurant workers and owners have admitted to the treatment they receive by customers as much worse since the pandemic began.
62% of workers say customers are more demanding, and 72% of operators say their behavior has been increasingly worse, according to a survey by Lightspeed.
60% of workers are also saying customers order more food and tip less compared to before the pandemic.
Related: Local servers reflect on the last 18 months as the coronavirus pandemic enters a new phase
The survey looked at the answers of 2,000 different workers from the last year and a half.
Another survey of 4,700 workers from the industry say the turnover rate is not getting better. Of those workers, 15% left in the last year and 33% plan to leave by the end of the year.
Many restaurants are forced to close early or downsize due to the lack of workers demanding better pay and benefits.
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