Clifton Springs, Newark-Wayne hospitals will have new visitation policy as Delta COVID cases rise

Due to the rapid transmission of the Delta variant and increased positive COVID-19 cases, Rochester Regional Health will be re-implementing a stricter visitation policy effective Wednesday at 9 a.m. at all of its locations including:

  • Clifton Springs Hospital & Clinic
  • Newark-Wayne Community Hospital
  • Rochester General Hospital
  • Unity Hospital
  • United Memorial Medical Center
  • Rochester Ambulatory Surgery Center
  • Linden Oaks Ambulatory Surgery Center
  • Westfall Ambulatory Surgery Center

New York State Department of Health continues to require masks inside healthcare facilities this includes visitors and patients. Visitors must have their temperature checked and be screened for symptoms when entering any of these facilities.




No visitation allowed

  • COVID-19 positive patients
  • Emergency department patients
  • Cancer infusion center patients
  • Only exceptions: pediatric patients, labor and delivery patients, patients with intellectual and/or developmental disabilities, and cognitive impairments including dementia and patients at the end-of-life

Hospital visitation policy

  • Each COVID negative patient can have one visitor at a time at the bedside
  • Different visitors can visit the patient throughout the day as long as it is limited to one at a time
  • Visitors must be 12 years of age or older
  • Labor and Delivery (Obstetrics)
    • One visitor at a time
    • One support person (in addition to a visitor) is allowed at the beside at all times
  • Pediatrics
    • Two supports persons and one visitor
    • One visitor in pediatric ED
    • If the patient is COVID positive, one support person and one visitor
  • Patients undergoing ambulatory procedures or surgeries
    • One visitor only for pre-procedure (surgery) and post-procedure (surgery)
  • Patients with intellectual and/or developmental disabilities, and cognitive impairments including dementia
    • One support person may be present on-site at a time in the emergency room or during hospitalization
    • An additional visitor may also be with the patient during hospital-designated visiting hours
  •  Behavioral Health inpatients
    • There is no change to the current visitation rules for Behavioral Health Inpatients
      • Two visitors during site-specific hours
  • End of life patients (appropriate PPE will be required if the patient is COVID positive):
  • Up to two visitors at the bedside at a time
  • One support person (in addition to visitors) is allowed at the bedside; clergy are not considered a visitor
  • Social distancing must be maintained

Hospital daily visitation hours

o   Rochester General Hospital: 9 a.m. – 1 p.m. and 4 p.m. – 8 p.m.

o   Unity Hospital: 9 a.m. – 1 p.m. and 4 p.m. – 8 p.m.

o   Clifton Springs Hospital & Clinic:  12 p.m. – 8 p.m.

o   Newark-Wayne Community Hospital: 12 p.m.  – 8 p.m.

o   United Memorial Medical Center: 9 a.m. – 1 p.m. and 3 p.m. – 7 p.m.

o   Behavioral Health Facilities – call specific site for hours


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