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Home » Valentine's Day » Toll hike goes live on NYS Thruway: Some motorists say they haven’t received a bill

Toll hike goes live on NYS Thruway: Some motorists say they haven’t received a bill

Tolls have officially increased on the New York State Thruway. The main artery that cuts through the Finger Lakes and Central New York will be a little costlier to travel on for some moving forward.

As previously reported, in order to avoid a 30% toll hike for those traveling on the Thruway – motorists will need an E-ZPass.

There will also be a $2 administrative fee attached to each billing statement New York State has to send out.

Travelers from outside of New York will also need to pay 15% more than before.

However, readers have been reaching out to our newsroom since cashless tolling went live noting that they have either not received bills for recent travel, or travel that took place when the Thruway temporarily went cashless due to the pandemic.

In response to that point and earlier request for comment, Deputy Director of Media & Communications for the NYS Thruway Authority said “there is no billing issue” and elaborated with the following statement:

“The billing process is clearly stated on our website. What is Cashless Tolling – New York State Thruway ( – If customers have questions, we welcome them to contact us at anytime via email at Contact Us By Email – New York State Thruway ( or calling 518-471-5300 Monday through Friday 9 a.m. to 5 p.m. Drivers can also pay online at, TollsNY app, and 1-844-826-8400.

If you do not have E-ZPass, an image of your license plate is captured and a Toll Bill is mailed to the registered owner’s address on file with DMV. Toll Bills are mailed approximately 30-40 days after your first date of travel. If you don’t want to wait for the Bill, you can search and pay for tolls by license plate. Toll transactions will be available approximately one week from the date of travel.”