The Ontario County Health Department says it has called the state for help.
The department says it has been dealing with a call backlog, and that residents are calling asking why they haven’t heard back yet.
“We’ve asked the NYS Virtual Call center for help,” the department wrote on Facebook. “We’ve had quite a backlog and can’t keep up with calls from folks wondering why we haven’t called them yet.”
Officials said that once done, the case comes back to their office, and local health department workers complete the isolation process, and do daily check-ins.
“Bear with us,” the department added. “It’s all new and we’re working out the logistics of sharing these responsibilities.”
They offered advice for those who are thinking about having gatherings this week. “Don’t forget your masks when family is over this week,” the department continued. “Remember, 15 minutes unmasked within 6-feet earns you the title of ‘contact’ when your loved one finds out they have COVID on [December 26th or 27th].”
On Saturday, the County reported 45 new cases, which brought the total number of active cases to 348. There were 893 people in quarantine in Ontario County.