Frustrated.
A recent report on RochesterFirst.com highlighted the struggle that a number of engaged couples are going through as they navigate an ownership transition at a local staple, which hosts dozens of weddings a year ordinarily.
The historic Esperanza Mansion overlooks Keuka Lake, and has been a destination for years. The venue had been taking money for weddings through mid-March, at which point they were forced to close due to COVID-19.
Customers heard nothing for weeks.
On Monday, RochesterFirst received word from Lawrence and Elizabeth Mehlenbacher, who run the facility now, that they would be able to reschedule any event that was delayed or cancelled due to pandemic.
However, refunds were going to need to be handled by the previous owners, Esperanza Mansion Group LLC.
A lawyer for the previous owners say that if anyone wants a refund, they will need to talk with the Mehlenbacher’s. One of those couples say upwards of 20 others have put down at least $5,000.
“I don’t know where are deposits are. Now I’m finding out there are a ton of people in the same circumstance, I’d like to know. My check was cashed,” Kate Savage told RochesterFirst. She’s one of those individuals who would be getting married this year at the historic site. “If I can, I feel like I just want to wipe my hands of this whole situation.”
Check out the full-statement’s released by both former- and current-owners by clicking here.
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