Congressman Anthony Brindisi, who represents the 22nd District in New York, is calling for a closer look at Spectrum’s business and debt collection practices.
He’s asking for a federal consumer protection agency to look more closely at how Spectrum works with one debt collector, known as Credit Management L.P.
“After believing they had paid their final bill in full and returned their equipment, customers are finding themselves face-to-face with this unknown debt collector,” Brindisi wrote in a letter to Consumer Financial Protection Bureau Director Kathy Kraninger.
He accuses Spectrum of allowing the debt collector to call customers about debts and equipment that has already been taken care of. Brindisi represents parts of Central New York and the Southern Tier.
He also ripped the company on rate hikes, which he says are unacceptable.
Charter Spectrum’s response has been fairly low-key. The D&C reports that Spectrum says its practices are within the law.
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