What recourse does a person have if a package handler for one of the big players – U.S. Postal Service, UPS, or FedEx – mishandle their package? Do you make phone calls? Who do you call? Do you just show up at the local post office and demand an explanation?
It seems every year around this time – incidents are reported – where package handlers are accused of mishandling packages. Of course, this time of year is the busiest for companies like FedEx or UPS. The same can be said for the U.S. Postal Service.
Customers expect their packages to be handled with care. Especially given the fees and prices some pay for fast delivery.
Tim Cleary shared a video to the Facebook Group ‘Macedon Matters’. In that video, a post office truck can be seen driving up to a home on security footage – and a delivery flying out the window. A piece of paper, likely a packing slip for the package being delivered – can be seen fluttering to the ground.
“Thank you Macedon USPS for throwing my package out your window onto my wet driveway in the rain,” he wrote in a post. “This is not the first time. Keep up the great work,” he added with an extended period of frustration behind him.
Cleary reported the incident to the Macedon Post Office. He’s done that in the past. “It works for a while, then it inevitably happens again,” he said. There have been similar issues with other delivery services – like Amazon. “I have complained several times over the last few years,” he added.
Other posters shared similar incidents in surrounding communities. “The one in Lyons did this and the package had over $400 worth of products in it,” one person wrote. “It sat in the rain from 10 a.m. until I got home at 5 p.m.”
One poster said they even filed a complaint when it happened to them. But that doesn’t always seem to resolve the issue. Another person described a frustrating scenario with ordinary mail. She said letters and other mailbox deliveries were shoved through the back of the mailbox, onto the ground. The mailbox was even left opened, and everything inside it became soaked.
For their part, the U.S. Postal Service says filing reports with local post offices is the best procedure if there is an issue with a package or delivery. They note that the reporting processes are intentionally-robust to protect consumers. That said, as was proof by this incident – there is a lot of frustration – which is only exacerbated by the holiday rush.
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