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NYS Dept. of Education cancels computer-based tests for Wednesday after glitch

For the second year in a row, a technical glitch has interrupted the computer-based ELA Common Core testing for some school districts across the state.

Some of those districts were in the Syracuse area, including reports from East Syracuse Minoa Central School District. Rochester and Albany area schools have reported similar issues.

Last April, West Irondequoit schools in Monroe County had problems during state assessments. Nearly 550 middle school students were taking their ELA state exams when the state’s assessment vendor failed. Students couldn’t upload their answers or work within the system.

The state’s vendor for computer-based testing, Questar, has reported a slowness with students being able to submit the test, according to the NYS Education Department website. Guidelines suggest that students wait about 5-10 minutes before trying to submit again.

Questar Assessment Inc. Chief Operating Officer Brad Baumgartner said they are aware of “intermittent delays” and are working with districts and the NYSED.

Emily DeSantis, Assistant Commissioner for Public Affairs for the New York State Education Department, confirmed that the system has been experiencing delays at some schools. There is a nine-day testing window for all state assessments.

“We are in contact with schools across the state and are keeping them informed,” DeSantis said in a statement. She added that more than 84,000 test sessions have been submitted to the state as of Tuesday.

Questar is aware of the issue and working to correct it, according to the NYSED website. DeSantis said all computer-based testing for Wednesday has been cancelled. Testing will resume Thursday after state officials work with Questar to correct the technical problems.
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