NYSEG and RG&E customers can get in-person help with utility bills and learn about energy assistance during a Nov. 18 event at Cayuga Community College in Auburn.
The utilities will hold the Community Connection event from 4 to 7 p.m. Wednesday in the Student Lounge at 197 Franklin St., according to their news release. Customers in Cayuga County and surrounding communities are invited.
The session will follow an open-house format, with no formal presentation. Customers will be able to speak directly with representatives of New York State Electric & Gas and Rochester Gas and Electric about billing concerns.
Representatives will also provide information about HEAP and other energy assistance programs, smart meters, energy efficiency programs and local utility projects.
Customers can ask questions about the utilities’ Energy Manager and Usage Alerts tools, with representatives available to explain how to use them.
Community partners scheduled to attend include Community Action Programs, CNY Clean Energy Hubs, Office for the Aging, Veterans Services, Cayuga Community Health Network and Cayuga Counseling Services.
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