In today’s world, fast and reliable internet access is a basic requirement for almost any business, and it is an expected amenity for individuals when considering buying or renting a home. Companies and individuals rely on consistent Internet access for their day-to-day business operations, access to information, and entertainment.
Gigstreem understands that need by doing the internet differently. The company delivers fast reliable connectivity for residential and business customers. Real estate investment trusts and property managers seek service providers who offer dependability, consistency, and easy issue resolution. That’s where Gigstreem has focused its efforts.
A Direct Connection to Decision Makers
By making direct contact with decision making individuals in real estate, Gigstreem positions itself as a service partner rather than an upfront seller so internet access is not only provided but delivered in a suitable form for a property’s construction as well as its ultimate needs over a longer term.
For property managers, internet access is no longer an amenity but a utility, and is considered a key factor in determining how desirable a location is for a potential tenant. Gigstreem noted this trend and founded its service on it.
At Gigstreem, innovation is driven by a commitment to delivering an exceptional customer experience. Over the past year, the company has built a foundation of advanced systems and processes that enable it to design, deploy, and manage networks that are not only resilient but also intelligent.
Growing by Investing in People and Processes
Gigstreem has made substantial strategic investments in people, processes, and leadership, transforming the organization and elevating the customer experience. These changes have strengthened the company’s ability to deliver reliable, intelligent networks and exceptional service, reflecting a commitment to continuous innovation and industry leadership. Even before recent marketing efforts increased the company’s visibility, their reputation was growing.
One of the most remarkable aspects of Gigstreem is the depth of expertise and innovation concentrated within its lean team. This expertise isn’t just internal—it directly benefits customers. Every network the company designs, every process it implements, and every support interaction is informed by a team of seasoned professionals who are passionate about elevating the industry standard.
Customer Satisfaction and Safety
Gigstreem reviews from customers are consistently four-star reviews. One customer wrote, “This is an excellent service and I’m delighted to be a customer. I use Gigstreem’s residential service in a residential building in Brooklyn. The speeds are steadily about what we pay for; the service suffers no outages or blips; and customer service is responsive and friendly. I particularly appreciate the personal touch you feel from working with a smaller company.”
At Gigstreem, safeguarding user data and maintaining cybersecurity is a top priority. The company achieved SOC 2 compliance in 2024. This is one of the most widely recognized standards of information security in the world. Developed by the American Institute of CPAs (AICPA), the SOC 2 framework allows a third-party auditor to validate a service company’s internal controls regarding information security.
The company goes beyond the minimum requirements by integrating its critical infrastructure to monitor compliance with the SOC 2 framework 24/7/365, ensuring continuous protection rather than only during the audit period.
SOC 2 is just one component of Gigstreem’s comprehensive security program. Its networks are designed to provide private, secure digital spaces for each user: every device connects through a unique, dynamically assigned password, traffic is isolated within a dedicated virtual network, and strong encryption safeguards all communications. Combined with continuous updates, monitoring, and proactive maintenance, these measures ensure that both residents and property owners enjoy a secure, private, and reliable network experience.
Through SOC 2 compliance and broader security initiatives, Gigstreem is demonstrating that protecting data, ensuring privacy, and maintaining customer trust are central to its operations.
AI is already being implemented to optimize real-time performance, applying rigorous quality standards across every property, and using predictive heatmapping to ensure precision network coverage. The company has enhanced monitoring capabilities with industry-leading platforms and developed intuitive portals that provide transparency and control for both residents and property owners.
Looking forward, Gigstreem is expanding the role of AI, advancing predictive tools, and redefining what’s possible in network design and management. Their goal is to set the industry standard for reliability, scalability, and user experience.
Community Involvement is Part of the Culture
Gigstreem is committed to making a positive impact in the communities where it operates. They actively seek opportunities to give back, support local initiatives, and create meaningful connections with residents. Most recently Gigstreem launched “Bandwidth for Backpacks,” which provides essential resources and connectivity support to children in need.
Beyond specific programs, the company encourages its teams to volunteer, participate in community events, and collaborate with property leaders to identify ways its technology and expertise can benefit the community.
A Customer-First Approach
For customers, having Gigstreem internet means having a service that cares. The company takes a proactive and customer-first approach that sets it apart from traditional internet providers. Over the past year, the company has invested more than $2 million to elevate every aspect of its customer care—far beyond typical industry standards. From strengthening the leadership team and modernizing the call center to transitioning to a state-of-the-art Network Operations Center (NOC), every initiative is designed to ensure that customers receive responsive, reliable, and personalized support whenever they need it.
These investments are delivering measurable results. Gigstreem’s Net Promoter Score (NPS) now exceeds 60—significantly higher than the industry average in the low 30s.
Recently, a full network installation was completed at an existing Class A property, where residents expect the highest standards of living. Retrofitting an occupied community presents unique challenges—ranging from careful wall access to precise trenching for cabling—while ensuring residents’ daily routines remain uninterrupted.
Through meticulous planning and execution, Gigstreem delivered the network with minimal disruption and restored the property to its original condition, creating a seamless experience for both residents and property management. This project highlights the ability to combine technical excellence with thoughtful customer care.
As a fully remote company, Gigstreem approaches geographic expansion differently than traditional providers. The company has built a resilient infrastructure to support remote operations and leverage a trusted network of third-party partners to ensure seamless on-the-ground execution, which allows them to establish a presence and deliver high-quality service in a new market in as little as 90 days.
Sustainability and Innovation for Today and for the Future
Sustainability is an integral part of Gigstreem’s operations. We implement fiber and wireless solutions that are energy-efficient, and our remote troubleshooting capabilities reduce the need for truck rolls, minimizing our environmental footprint. We source high-quality equipment and materials that meet or exceed environmental standards, and we follow strict procedures to responsibly recycle or dispose of network components. By integrating sustainability into both technology and operations, Gigstreem ensures that delivering exceptional service goes hand-in-hand with environmental responsibility.
At Gigstreem, innovation is driven by a commitment to delivering an exceptional customer experience—today and into the future.
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