If you’ve tried calling the IRS this tax season, you’re not alone in experiencing long wait times and delayed responses. As demand surges heading into May, the agency’s phone lines remain overwhelmed. Fortunately, there are faster and more effective ways to get the help you need.
IRS call wait times remain high
The IRS reports that average call hold times in April 2025 have exceeded 30 minutes, with peak days seeing wait times over an hour. Call volume typically spikes following the tax deadline, especially among filers awaiting refunds or dealing with identity verification.
Faster ways to get tax help
Rather than waiting on hold, consider these faster alternatives:
- Use your IRS Online Account: At IRS.gov, you can:
- View notices
- Check refund status
- Access transcripts
- Make payments or set up plans
- Try the IRS Interactive Tax Assistant (ITA): This self-service tool answers common tax questions based on your situation.
- Visit a local Taxpayer Assistance Center (TAC): Schedule an in-person appointment by calling 844-545-5640. Availability is limited, so plan ahead.
- Chat with a volunteer tax professional: VITA and TCE programs offer free tax help nationwide for qualifying individuals. Find a site at irs.gov/VITA.
When to call (and how to reach a person)
If your issue requires a phone call, here’s how to improve your chances:
- Call early: The IRS phone lines open at 7 a.m. local time, Monday through Friday.
- Use the correct number:
- Individuals: 800-829-1040
- Refund inquiries: 800-829-1954
- Identity verification: Refer to the number on your IRS letter
When prompted, press “2” for personal income taxes, then “1” for form questions, then “3” for all other inquiries, and finally “2” to speak with a representative.
Common issues you don’t need to call about
Many taxpayers can resolve the following without calling:
- Checking refund status
- Setting up payment plans
- Amending a return
- Verifying identity online (ID.me or IRS portal)
Final tips
- Don’t call during peak hours (Mondays and lunch hours).
- Always have your Social Security number and tax return on hand when calling.
- Be patient—agents are handling high volumes, but digital tools often work faster.
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