Local leaders in Trumansburg and Ulysses are joining federal and state officials in demanding an investigation into NYSEG after residents reported major spikes in winter utility bills, according to The Ithaca Times.
U.S. Rep. Josh Riley has launched a congressional inquiry, requesting detailed billing data and clarification on whether customer payments are boosting profits overseas. Meanwhile, Tompkins County legislators are urging the Public Service Commission to investigate widespread complaints about billing errors and poor service.
NYSEG, a subsidiary of Connecticut-based Avangrid and ultimately owned by Spain’s Iberdrola, attributes higher charges to winter energy demands. But officials say vague answers and slow responses have eroded public trust—and families deserve transparency.
Here’s a full-statement from NYSEG:
“To call for an investigation based on misinformation is misguided and does nothing to lower rates. We appreciate the opportunity to point out the facts and remind the County Legislature that the Public Service Commission already regulates NYSEG and closely monitors and reviews our customer service and billing metrics records monthly. Instead, let’s work together to find ways to reel in out-of-control energy generation supply prices from mostly out of state suppliers, taxes on bills and state mandates which are all the true drivers of high utility bills in New York State.”
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