National Grid is urging customers to remain vigilant as scammers posing as energy company representatives continue targeting households across New York.
The company issued a reminder this week that it does not engage in door-to-door sales and warned that individuals claiming to represent National Grid or affiliated companies may be attempting to steal personal information.
“These visits can sometimes be legitimate representatives from licensed Energy Service Companies, or ESCOs,” the company said in a statement. “But there’s also a risk that the person at your door is a scammer.”
New York’s energy market was deregulated in 1996, allowing residents to purchase gas and electricity from third-party suppliers. Today, more than 150 ESCOs are licensed to operate in the state, but they are not affiliated with National Grid.
Customers are advised to verify the identity of anyone who visits or calls about energy service. Representatives from legitimate companies should carry visible photo identification with their name and company logo. National Grid emphasized that it will never ask for your account number during in-person visits or over the phone.
“If someone shows up at your door claiming to be from an energy company, ask for ID, don’t share your bill, and don’t sign anything without reading the terms,” the release warned.
The company encouraged anyone who feels unsafe or suspects fraud to lock their doors and call 911 immediately. Customers can verify the identity of a supposed National Grid employee by calling 1-800-642-4272.
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