A state Supreme Court judge ruled this week that SiriusXM violated federal law by requiring customers to endure lengthy sales pitches to cancel subscriptions. While the court found no fraud, it determined the company’s practices breached the federal Restore Online Shoppers’ Confidence Act, mandating SiriusXM to streamline its cancellation policies for New York customers.
The lawsuit, filed by Attorney General Letitia James, accused SiriusXM of predatory tactics that prolonged cancellation attempts to retain subscribers. Though SiriusXM has since revised its automatic renewal policy to maintain consistent rates, some plans still require interaction with live agents to cancel.
SiriusXM framed the ruling as a partial victory but plans to appeal the findings of technical violations. The decision follows hundreds of consumer complaints and highlights ongoing scrutiny of subscription-based businesses.
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