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DISH customers frustrated over outage, customer service issues

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  • Staff Report 

A widespread outage has impacted DISH customers since late last week, leaving them unable to contact the company over the phone or email and causing the website and apps to go down. While DISH has yet to confirm the cause of the outage, many tech experts believe the company has been hit by a major cyberattack.

One DISH customer, Jack Prutzman, told News10NBC his television service at home is still working, but he has been unable to access the DISH Anywhere app on his phone or computer. When he tried to call the 800-number provided on his bill, he received a message saying it was not a working phone number.

DISH has posted an alert on its website acknowledging the issue and stating that its teams are working hard to resolve it. However, the company has not provided any further updates on the situation or confirmed whether customer information has been compromised.

Prutzman has expressed concern about the potential security risks of the outage, particularly with regard to auto-pay. He said he cannot turn off auto-pay without accessing the website, and he does not want his information to remain with a company that cannot explain what happened.

In a statement to News10NBC, a DISH spokesperson said the company is investigating the issue, and while corporate communications systems, customer care functions, and websites have been affected, DISH TV, Sling TV, Wireless services, and data networks continue to operate normally. The spokesperson also said DISH teams are working to restore affected systems as quickly as possible.