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Spectrum doesn’t go in-depth on explanation after widespread outage

Spectrum customers were upset over the weekend when service cut unexpectedly to homes and businesses across the Northeast.

And some wonder if Spectrum even knows what caused the problem. After the outage was initially reported in pockets of the region – Spectrum said that it was dealing with a widespread outage.

That outage spanned a large portion of the northeastern U.S.

“We are aware of service issues in Upstate New York, Maine and New Hampshire at this time. We are investigating and working to resolve the problem. We apologize for any inconvenience this is causing,” Spectrum said in a statement when the issue was first reported.

A few hours later, the company added more context, but some customers were still confused. “Services within our northeast region are currently impacted by fiber optic damage. Crews are working to make repairs to restore service as soon as possible. We apologize for the inconvenience and appreciate your patience,” Spectrum said.

Once the service was restored – little was heard in terms of explanation. Some customers were demanding partial refunds.

Businesses around the region posted to social media on Saturday, as they were unable to process credit cards.



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